Pricing and payment
All prices are in Australian dollars and exclude GST. The agreed package price is billed in three non-refundable instalments: 40% at kick-off, 40% when the implementation is deployed to the testing environment, and 20% for the final milestone and deployment to production.
Review and sign-off happen during testing. A milestone is complete when the agreed implementation scope has been delivered for that stage. Changes requested after production deployment are Configuration Management work and are billed separately at the applicable consulting rate.
Quality Essentials uses the approved monthly model: onboarding from AUD 7,500, then AUD 1,500 per month with a 12-month minimum term.
Included support
Standard product bug fixes and patches are included. Business-hours support is available by email and phone. Response targets, escalation, and service commitments are defined in the contract.
Day-to-day administration is excluded unless separately agreed.
What remains separate
Microsoft 365, SharePoint, Entra ID, Power BI, and other customer platform costs remain the customer’s responsibility. Migration, integrations, new features, and bespoke process changes are scoped separately.
Quality Essentials pricing may be reviewed annually, with any increase limited to 10%.